Resolving Authentication Issues for Seamless Messaging on


Navigating through technical glitches while trying to send a message can be frustrating, but fear not! At, we’re here to streamline your experience. Below we unravel a common issue: 'Authentication Failure', and guide you on how to swiftly resolve it.


Encountering an Authentication Failure?

An 'Authentication Failure' typically occurs when there's a mismatch in the username and password you’ve entered. Here’s how to troubleshoot:

     1. Verify Your Credentials:

The first step is to double-check your username and password for any typographical errors. Ensure that the details are accurate and case-sensitive characters are correctly entered.

     2. Update Your Credentials:

If you suspect that your credentials might be outdated, head over to your profile settings to update them. It's a straightforward process, ensuring your account remains secure and functional.

     3. Contact Support:

If the issue persists despite correct credentials, don't hesitate to reach out to our dedicated support team. They're here to assist you around the clock.


Unfamiliar Sender ID Message?

  • If you come across a message stating:

"The sender ID parameter refers to the message dispatcher or from clause (THE SENDER), from whom the message is sent."

This signifies a requirement for sender registration in the country you are sending messages to. Various countries have filtering mechanisms to replace unregistered sender names with an alternate one.


How to Address This:

  • Explore Our Documentation:

Our comprehensive documentation provides insights into sender registration across different countries, helping you understand the prerequisites and the process.


Your uninterrupted communication is our priority. With’s support, not only do you overcome minor hiccups swiftly but also enjoy a seamless messaging journey. Our platform is designed with user-friendliness and troubleshooting ease, ensuring you stay connected, always.